Defective or wrong items may be exchanged/replaced at no additional cost to you. If you choose to receive a refund, only the Final Auction Price paid at checkout will be refunded. Unfortunately, we are unable to refund the shipping fee that was paid to ship the item to you. If your item is eligible for a return because it is defective or because we sent you the wrong item, we will bear the cost of receiving back the item from you and if you desire, sending you a replacement. Your refund will be applied to the original form of payment. We are unable to make refunds to an alternative account. Refunds will be processed after we receive and inspect your returned item. Please allow up to 10 business days to receive your refund. For the avoidance of doubt, please note that bids placed in auctions are not eligible for refunds.
You may cancel your order at any time before it is processed. Once we process your order, it is no longer eligible for cancellation and will be subject to our. If your order is eligible for a cancellation, you will be entitled to a refund of the transaction amount, including the shipping charges but less the applicable payment processing fees. Our payment processors are/is Paystack and you may view their payment processing charges . Please note that any bids used in the auction that led to the order will not be forfeited and cannot be refunded to your account.
In the event that we’re unable to fulfil your purchase or auction order, we will provide you with the option to accept an alternative but comparable item. If you decline the alternative item, you will receive a full refund of the transaction amount including all shipping and payment processing charges. In addition, any bids used in that specific auction will be credited back to your account. For the avoidance of doubt, we are unable to refund the cost of the bids purchased and used in that auction..
We reserve the right to determine that certain customers have engaged in suspicious activity that is aimed at defrauding Market Buddy. If you request several returns or cancellations, make several claims for loss/damage/theft or return multiple items to us that do not appear to be in their original condition, we may make the determination that you have engaged in fraudulent activity and your account with us will be terminated. Once terminated, you will be unable to set up a new account with us and your rights upon termination shall be subject to our Terms of Use which can be found here